New: report repairs and warranty cases online — a reply in under 10 minutes. Go to service

Repair service

This isn’t the end of it.

Fix it instead of replacing it. Describe the case, get an assessment, approve the job. If it’s warranty, we cover the shipping.

Report a repair or warranty case How it works
Shipping from €60Delivery in 2–3 days 5-year warrantyOn materials and workmanship Repair serviceRegister online, costs upfront Spare parts for the long runAvailable for at least 10 years

Range

What are you looking for?

Backpacks & touring kit42 items Bags28 items Apparel65 items Accessories37 items Repair & warrantyRegister a case in 3 steps

Best sellers

Proven on long routes

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BestsellerProduct image

Touring pack ORION 38

Waterproof, 38 litres

€189.00
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Pack bag DELTA 25

Roll-top closure, 2 sizes

€129.00
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Hardshell jacket KARST

3-layer, women & men

€329.00
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Hip pack VERTIGO 4

Lightweight, 4 litres

€59.00
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Repair & warranty

Something broken? You’ll know in minutes what to do.

You describe the damage — and see immediately whether warranty applies or what a repair would cost. Only then do you decide.

  1. 01Describe the defectChoose the product, upload photos — about 2 minutes
  2. 02Get a cost estimate instantly NewRight after the description: the price and whether warranty applies — no waiting
  3. 03Submit the jobOnly binding at this point — with a shipping label to print
Start a case Free and no obligation until step 3

Durability

Built for decades — not for replacement.

We’ve run our own workshop since 2019. Because good products should stay: modular construction, spare parts for the long run, and a warranty that backs that up.

Since 2019

our own workshop for care and repair

30+

replaceable parts on every touring pack

10 years

guaranteed spare-part availability

Explore service

Journal

Stories from the field

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Gear

How to close a roll-top the right way

Three folds, not two — and why that decides waterproof or not.

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Workshop

A day in the repair workshop

What 200 repairs a week reveal about our products.

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Tours

Seven days along the watershed

Pack list, route, and what we patched along the way.

How can we help?

Pick your topic — the most common ones are resolved with no waiting.

Request a repair Report a warranty case Track a shipment Get in touch